Shipping policy
SHIPPING POLICY
Last updated: 24 August 2026
This Shipping Policy explains how orders placed through craylabel.co.uk are processed and delivered.
1. ORDER PROCESSING
Orders are processed during normal UK business days, excluding weekends and public holidays.
Once your order has been processed and dispatched, you may receive a dispatch confirmation email containing tracking information where applicable.
During busy periods, product launches, promotions or other high-volume periods, processing times may take longer than usual.
2. UK SHIPPING
We currently offer delivery within the United Kingdom.
Available delivery methods, estimated delivery times and shipping charges will be shown at checkout before you complete your order.
Delivery estimates begin from the date your order is dispatched, not necessarily the date the order is placed.
3. PRE-ORDERS
Certain CRAYLABEL products may be available to purchase on a pre-order basis.
Pre-order items are products that are not currently available for immediate dispatch. Where a product is being sold on a pre-order basis, this will be clearly stated on the relevant product page before you complete your purchase.
At the time of purchase, an exact dispatch or delivery date may not always be available.
Pre-order products may be subject to production, manufacturing, supplier and fulfilment times before they are ready to dispatch.
Where possible, we will provide updates regarding the expected availability and dispatch of pre-order products.
If we become aware of a significant delay affecting your order, we will contact you using the contact information provided when the order was placed.
You may contact us at any time for an update regarding your pre-order at:
Your statutory rights, including any applicable rights to cancel your order, are not affected by purchasing an item on pre-order.
Where no alternative delivery period has been agreed with you, delivery will be handled in accordance with applicable UK consumer law.
4. DELIVERY TIMES
For products that are available for immediate dispatch, estimated delivery times will depend on the shipping service selected at checkout.
Delivery times shown at checkout are estimates unless we specifically state otherwise.
We will take reasonable steps to dispatch and deliver orders within the estimated timeframe provided.
For pre-order products, the delivery timeframe may be longer because the product is not yet available for immediate dispatch.
Where no different delivery period has been agreed, the applicable requirements under UK consumer law will apply.
5. SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before payment is completed.
The amount charged will depend on the delivery service and destination available for your order.
From time to time, CRAYLABEL may offer free or discounted shipping as part of a promotion.
Any conditions relating to a free shipping or discounted shipping promotion will be stated at the time of the offer.
6. TRACKING
Where tracking is available, tracking details will normally be provided after your order has been dispatched.
Please allow time for the courier or postal provider's tracking system to update after you receive your dispatch confirmation.
If you experience an issue with your tracking information, please contact:
7. DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address when placing your order.
Please check your delivery details carefully before completing your purchase.
If you notice an error after placing your order, please contact us as soon as possible at:
We will make reasonable efforts to update the address where possible, but we cannot guarantee that changes can be made once an order has entered the dispatch process.
8. FAILED OR RETURNED DELIVERIES
If an order is returned to us because:
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an incorrect or incomplete delivery address was provided;
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delivery was refused;
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the parcel was not collected;
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the recipient was unavailable and the parcel could not be delivered; or
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the courier was otherwise unable to complete delivery for reasons attributable to the recipient,
we may contact you to arrange redelivery or another appropriate solution.
Where legally permitted, you may be responsible for additional shipping costs if you request that the order is sent again.
9. LOST OR DELAYED ORDERS
Occasionally, parcels may be delayed due to circumstances outside our reasonable control.
If your tracking information has not updated for an unusual period, or you believe that your order may have been lost, please contact us at:
Please include your order number and delivery details so we can investigate the issue with the relevant delivery provider.
If an order is confirmed as lost, we will deal with the matter in accordance with your rights under applicable consumer law.
10. DAMAGED ORDERS
If your parcel or product arrives damaged, please contact us as soon as reasonably possible at:
Please include:
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your order number;
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a description of the issue; and
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photographs of the packaging and product where appropriate.
We will review the issue and provide the appropriate remedy in accordance with your statutory rights.
11. INCORRECT ITEMS
If you receive an incorrect item, please contact us at:
Please include your order number and details of the product received.
Where we have sent an incorrect item, we will arrange the appropriate solution and cover reasonable return costs where required.
12. DELIVERY RESPONSIBILITY
Where delivery is arranged by CRAYLABEL, responsibility for the goods generally remains with us until the goods have been delivered to you, or to a person identified by you to receive them, in accordance with applicable consumer law.
Once delivery has been completed, responsibility for the goods passes to you.
13. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays caused by circumstances outside our reasonable control.
These may include:
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severe weather;
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transport disruption;
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postal or courier disruption;
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industrial action;
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manufacturing delays;
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supplier delays;
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supply-chain disruption;
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natural disasters;
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governmental action;
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customs disruption; or
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failures of third-party infrastructure.
Where an event outside our reasonable control significantly affects your order, we will take reasonable steps to minimise the disruption and keep you informed where appropriate.
Nothing in this section affects any statutory rights you may have.
14. INTERNATIONAL SHIPPING
International shipping availability may vary.
If international delivery is available to your location, the available shipping methods and charges will be displayed at checkout.
Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
CRAYLABEL does not control charges imposed by overseas customs or tax authorities.
International deliveries may also be subject to customs processing times which are outside our reasonable control.
15. ORDERS CONTAINING PRE-ORDER AND IN-STOCK ITEMS
If your order contains both an in-stock product and a pre-order product, the items may be dispatched together once all products are available.
Where separate delivery is available, we may choose to dispatch available products separately.
You will not be charged additional delivery fees for split shipments unless this has been clearly agreed with you.
16. CANCELLING A PRE-ORDER
If you wish to cancel a pre-order before it has been dispatched, please contact us at:
Please include your name and order number.
Any cancellation and refund will be handled in accordance with applicable UK consumer law and our Returns & Refund Policy.
17. CONTACT US
For any questions regarding shipping, delivery, tracking or your order, please contact:
CRAYLABEL
Cawley Place
15 Cawley Road
Chichester
West Sussex
United Kingdom
PO19 1UZ
Email: info@craylabel.co.uk
Website: craylabel.co.uk